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Customer Services Officer - Hazlemere Library

  • Location: Wycombe
  • Ref: FS11583
  • Closing date: 28th January 2020
  • Contract type: Fixed Term / Secondment
  • Working hours: Part Time
  • Salary: £20,664 - £21,801


Are you passionate about the role libraries can play in transforming the lives of children, young people and families?

Are you keen to promote wellbeing in the community, including combating loneliness and social exclusion?

If you're brilliant at developing great partnerships, engaging with customers and supporting cultural events and activities then we want to hear from you.

Hazlemere Library is currently seeking to appoint a dynamic Customer Services Officer on a 12-month fixed term contract or secondment to help enhance the delivery of our library services.

On 01 November 2018, it was announced by the government that the five councils in Buckinghamshire will become a single unitary authority in April 2020. Any changes made to the structure of local authorities in the county may affect council employees in the future. Therefore, the five councils have agreed to restrict applications to this position to current employees of the five councils for an initial 2-week period. External candidates are welcome to submit their application at any point; however, if a current employee applies between 14th and 28th January, their application will be assessed prior to the council considering applications from external candidates.

About Us

Our vision is simple. To make a real difference to the people and communities we serve. Now, and for the future. This means safeguarding the vulnerable, creating opportunities, building self-reliance and keeping Buckinghamshire thriving and attractive. All whilst ensuring that we’re delivering value for money.

Our local communities are at the heart of everything we do and they really rely on the work we do. Whether it’s new roads being built, helping parents get their children a school place or providing essential support to vulnerable children or elderly residents, what we do touches the lives of everyone in Buckinghamshire. Take a look at our Strategic Plan which sets out our aims and priorities until 2020.

About the role

The successful candidate will support the development of libraries as community hubs by coordinating, enabling and directly delivering a range of library, council and partner services. A key focus is the promotion of digital inclusion, enabling access to remote and digital information resources.

You will work to support independent living as well as proactively supporting and delivering health and community wellbeing initiatives such as cultural events and activities in line with Library Service priorities and strategies.

The post-holder will be responsible for supervising and supporting a range of staff and volunteers. You will be proud to work as part of one library team, providing excellent customer service tailored to the needs of all library users.

Please see the attached job description for further information.

About you

A proven track record of working with the public, providing top-notch customer service is essential. 

Also essential to the role is a proven ability to use initiative, prioritise workload, monitor and evaluate work and ensure deadlines are achieved. It is critical that you have excellent literacy and numerous skills. Furthermore, you must demonstrate good communication and interpersonal skills, a calm and professional demeanour, and efficiency when working under time pressure.

We will only consider applicants who are educated to minimum GCSE / NVQ 2 standard or equivalent.

Please see the attached person specification for further information.

Other Information

Please note many of our current job vacancies will be offered on 12-month fixed term contract to support our transition through unitary. 

The hours for this role are 31.25 per week. The working pattern is detailed below:

Monday 8.30am – 5pm, Tuesday 9am – 5pm, Thursday 9am – 6pm, Friday 9am – 5pm (all with 1 hour for lunch), and alternate Saturdays 9.30am - 1pm (no lunch break)

Our Values

Ambitious. Accountable. Caring. Collaborative.

Our values are what make our culture at BCC unique and we expect all our people to live them in their approach.

Ambitious. We want people with a strong desire and determination to succeed.

Accountable. Our people take pride in owning actions and decisions. It’s all about using our resources wisely and recognising that the public money we use is all going towards a better future.

Caring. We’re people, working for people. Being caring, kind and supportive is intrinsic.

Collaborative. Working in a team, sharing ideas and knowledge only means positive things. By creating more effective solutions together, we are able to deliver better outcomes to the county as a whole.

We recognise and reward you

Hard work and success deserves recognition. That’s why we pride ourselves on the benefits we give our people.

We actively encourage a good work-life balance and promote flexible and agile working arrangements. We provide discounts in various Cafés, restaurants, shops and ‘auto enrol’ staff onto our generous Pension Scheme with an employer contribution of 26%.

We also offer a ‘salary sacrifice’ personal car lease scheme and the opportunity to gain membership to Costco. We have discounted gym memberships, travel discounts with Arriva and Chiltern Railways and much more.

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