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Customer Services Officer

  • Location: Chiltern & South Bucks
  • Ref: FS11013
  • Closing date: 23rd October 2019
  • Contract type: Permanent
  • Working hours: Part Time
  • Salary: £20,664 - £21,801


Are you passionate about the role libraries can play in transforming the lives of children, young people and families?

Are you keen to promote wellbeing in the community, including combating loneliness and social exclusion?

If you're brilliant at developing great partnerships, engaging with customers and supporting cultural events and activities then we want to hear from you.

This role will be based at Gerrard's Cross Library.

About Us

On 01 November 2018, it was announced by the government that the five councils in Buckinghamshire will become a single unitary authority in April 2020.  Any changes made to the structure of local authorities in the county may affect council employees in the future.  Therefore, the five councils have agreed to restrict applications to this position to current employees of the five councils for a period of 14 days from 9th October to 23rd October.  External candidates are welcome to submit their application at any point; however, if a current employee applies during this 14 day period, their application will be assessed prior to the council considering applications from external candidates.

About the role

The successful candidates will support the development of libraries as community hubs by coordinating, enabling and directly delivering a range of library, council and partner services. A key focus is the promotion of digital inclusion, enabling access to remote and digital information resources.

You will work to support independent living as well as proactively supporting and delivering health and community wellbeing initiatives such as cultural events and activities in line with Library Service priorities and strategies.

The post-holders will be responsible for supervising and supporting a range of staff and volunteers. You will be proud to work as part of one library team, providing excellent customer service tailored to the needs of all library users.

About you

A proven track record of working with the public, providing top-notch customer service is essential. 

Also essential to the role is a proven ability to use initiative, prioritise workload, monitor and evaluate work and ensure deadlines are achieved. It is critical that you have excellent literacy and numerous skills. Furthermore, you must demonstrate good communication and interpersonal skills, a calm and professional demeanor, and efficiency when working under time pressure.

We will only consider applicants who are educated to minimum GCSE / NVQ 2 standard or equivalent.

Other Information

This position is 18.25 hours a week and will be based at Gerrard's Cross Library.

The post holder is required to work alternate Saturdays 09:30- 16:00.

Our Values

Ambitious. Accountable. Caring. Collaborative.

Our values are what make our culture at BCC unique and we expect all our people to live them in their approach.

Ambitious. We want people with a strong desire and determination to succeed.

Accountable. Our people take pride in owning actions and decisions. It’s all about using our resources wisely and recognising that the public money we use is all going towards a better future.

Caring. We’re people, working for people. Being caring, kind and supportive is intrinsic.

Collaborative. Working in a team, sharing ideas and knowledge only means positive things. By creating more effective solutions together, we are able to deliver better outcomes to the county as a whole.

We recognise and reward you

Hard work and success deserves recognition. That’s why we pride ourselves on the benefits we give our people.

We actively encourage a good work-life balance and promote flexible and agile working arrangements. We provide discounts in various Cafés, restaurants, shops and ‘auto enrol’ staff onto our generous Pension Scheme with an employer contribution of 26%.

We also offer a ‘salary sacrifice’ personal car lease scheme and the opportunity to gain membership to Costco. We have discounted gym memberships, travel discounts with Arriva and Chiltern Railways and much more.

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